These lockets have a strong magnetic clasp. They can be opened, and you can switch out different charms and pictures as you please. A cute and dainty accessory to your everyday outfits, as well as a keepsake gift to your loved ones. This product is a higher grade of the favorite amongst our customers, and they love the ability to make customizable gifts. How to contact us with your charms selections and plate selection:You have the option to select “this is a gift”, and then provide the charms selections and plate selection in the gift message box. Please remember to use the charm codes and plate code from the images. Second way to contact us would be to go to our seller page, and under “Further Information”, there is a “Contact the Seller” button. If you forget to contact us, we do attempt to contact you for your charm selections so please respond back to us immediately. Our goal is to ship out items quickly so they do not become a late shipment. If you do not respond to our messages, we will ship your order out with a random selection of charms. About BestGift 24/7 We are a small company located in Los Angeles, California. On weekdays, orders placed before 4 PM PST are shipped out the same day. If you are located in the U.S, it should take 3-5 business days to arrive unless the carrier experiences technical difficulties. We offer gift wrapping with personalized messages, so that you have the perfect gift prepared to give to your recipient. Questions or Concerns? Please remember that we are here and ready to answer your questions promptly. If you experience any issues, we will do our best to assist you. Thank you!